Common fixes
Get support
- Feedback button: use the feedback button on app.elata.bio. Many apps also open it from their own menus.
- Discord: ask the community and the team on Discord.
- Email: info@elata.bio
Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available pages before exploring further.
Where to get support, give feedback, and report a problem with an app.
| Problem | Try |
|---|---|
| Camera app shows no pulse | Face a light source, sit still, and check the browser has camera permission |
| Headband won’t connect | Use Chrome or Edge, turn on Bluetooth, charge the headband, and pair from inside the app |
| ”Bluetooth not supported” | Safari and iOS browsers don’t support Web Bluetooth; use a desktop or Android device with Chrome or Edge |
| Readings jump around | See the fit and lighting tips on Devices |
| My progress is missing | Make sure you’re signed in to the same account; progress is saved per account |
| A purchase didn’t unlock | Reload the app. If it’s still locked, contact support with the app name and time of purchase |
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